A client who needed one accountable team
Jayden did not come from a building background and did not want to coordinate separate consultants and trades without guidance. He wanted someone capable of taking control of the process from the beginning.
A recommendation from his real estate contact led him to the Five Star team.
Design, construction and certification connected
The project involved more than site construction. Jayden describes the team handling design, the build itself and the certifications required between those stages.
He also identifies support from the design, site-supervision and office teams, showing how several roles contributed to one customer experience.
Less stress when questions and changes arose
Jayden was candid about calling the office frequently with questions. He valued being able to obtain answers and said requested changes were handled promptly and without unnecessary difficulty.
The finished two-bedroom granny flat gave him the outcome he wanted, but his recommendation was based equally on how the team managed the process along the way.
